Payment & Order Processing

SilexCore Technologies currently processes payments via Zelle. After placing an order through our checkout, you will receive Zelle payment instructions by email. Orders are processed and shipped once payment is confirmed — typically within 1 business day of receiving your Zelle transfer.

To pay: open your bank's app or the Zelle app and send the exact order total to info@silexcore.com or +1 (786) 816-5748. Include your order reference number in the memo field.

Processing Time

Orders are processed within 1–2 business days of payment confirmation. During high-volume periods this may extend to 3 business days. You will receive a shipping notification with tracking information when your order ships.

Domestic Shipping (United States)

We ship to all 50 US states via USPS, UPS, or FedEx. Carrier selection depends on package size, weight, and destination.

• Home
• Standard Shipping: 3–5 business days after dispatch
• Expedited Shipping: 1–2 business days — contact us before ordering to arrange and confirm cost

Shipping costs are calculated after order placement and communicated before shipment. We will contact you if actual shipping costs differ significantly from an estimate.

International Shipping

International shipping is available on request. Please contact us before placing an international order so we can confirm availability and calculate shipping costs for your country.

The recipient is responsible for all customs duties, import taxes, and handling fees charged by the destination country. SilexCore Technologies is not responsible for delays caused by customs processing.

Returns Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, the following policy applies:

• Unopened products in original, undamaged packaging may be returned within 30 days of delivery for a full refund (minus original shipping costs).
• Opened products are non-returnable for safety and hygiene reasons, unless there is a verified product quality defect.
• Defective products: If your product has a manufacturing defect, contact us within 30 days of delivery with a description and photos. We will replace defective products at no charge.

How to Initiate a Return

To start a return, contact us with your order reference number and the reason for the return. We will provide a return shipping address. You are responsible for return shipping costs on non-defective items. Refunds are issued via Zelle within 5 business days of receiving the returned product.

Damaged in Transit

If your order arrives damaged, photograph the packaging and product before opening further, then contact us within 48 hours of delivery. We will arrange a replacement at no cost to you.

Contact Us

Questions about shipping or returns? Contact us and we'll respond within 1 business day.

Email: info@silexcore.com
Phone: +1 (786) 816-5748